As a leading outsourcing marketplace RentACoder prides itself on the use of a number of unique systems that encourage a positive relationship between buyer and provider. One of these systems is the arbitration system that is used partially to resolve disputes and award claims fairly to one party or the other.
When a project goes into arbitration, a RentACoder team member is assigned to evaluate the project including the project details, accepted bid details, and further communication. If status reports were also required then the arbitrator also considers whether these were posted in a timely manner.
Arbitration can be resolved manually between the two parties, with the possibility of reduced payments in exchange for partial completion of a project. When this does occur, the arbitrator will make a note of this in the profiles of the buyer and the programmer. This ensures that a person’s profile still accurately reflects their performance.
Not all arbitration should be considered negative. If the scope of a project changes dramatically then either party can enter that project into arbitration and a new agreement reached. If a buyer notes a lost arbitration on a programmer’s profile, then it can be assumed that the programmer did do something wrong.
The arbitration system is designed to ensure that all RentACoder users enjoy the best experience while using the site. It offers a transparent view of how well a person or company has performed during previous encounters with RentACoder members.